Frequently Asked Questions(FAQs)
Frequently Asked Questions
CONTACT & PAYMENT
How can I contact Cristina Embroidery Atelier
You can email us at cristinaartseembroidery@yahoo.com.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Shoppay), Apple Pay, Google Pay, AfterPay, and payments via PayPal.
SHIPPING
How are shipments handled?
All orders are processed and shipped through our logistics partners, either within or outside Australia. Orders are processed between Monday and Friday, within 24 to 72 business hours from the order date, and shipped after processing through our logistics network.
How long will it take to receive my order?
Once you place your order, please allow 24 to 72 business hours (this may vary for high-demand products) for your order to be processed. After processing, delivery can take between 5 and 30 business days.
I’ve never purchased from this site before. Is it safe?
We are privileged to use highly advanced online security systems, protocols, and hosting, just like those used by major brands such as Budweiser, Red Bull, Kylie Cosmetics, and Tesla Motors. When you make a payment, we do not have access to your credit card details. Payments are made through a trusted provider specializing in secure online payments.
Are you accessible? I’m worried about not being able to contact you after purchasing.
Yes, we are. Our website provides well-documented information regarding all processes related to purchasing and delivery. Additionally, we have a dedicated support team available to respond to your queries within 48 business hours.
RETURNS
How do I return an item?
If you wish to return an item, please contact us within 5 days of receiving your order. Provide your order number and the reason for your return. Our customer service team will review the request and approve it if it complies with our policy. For return instructions, please refer to our Return Policy. All returned items must be in their original condition with packaging intact.
Will the shipping for my return be covered?
All return shipping fees and other miscellaneous charges are the responsibility of the customer.
What if the items I received are incorrect or damaged?
Please contact us within 5 days of receiving your order if you received incorrect, missing, or defective merchandise. Include your order number, photos of the items, and all references related to receiving your package. We will do our best to resolve your issue as soon as possible.
How long does the return process take?
Return processing may take up to 14-21 business days from the day we receive your return. We will send you an email to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original payment method. If you paid with a credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days after receiving the returned item or cancellation request. Please contact the card-issuing bank for questions about when the credit will appear in your account. If you haven’t received a credit for your return yet, here’s what you should do: Contact your bank or credit card company. It may take some time before your refund is posted to your account.
CONTACT & PAYMENT
How can I contact Cristina Embroidery Atelier
You can email us at cristinaartseembroidery@yahoo.com.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Shoppay), Apple Pay, Google Pay, AfterPay, and payments via PayPal.
SHIPPING
How are shipments handled?
All orders are processed and shipped through our logistics partners, either within or outside Australia. Orders are processed between Monday and Friday, within 24 to 72 business hours from the order date, and shipped after processing through our logistics network.
How long will it take to receive my order?
Once you place your order, please allow 24 to 72 business hours (this may vary for high-demand products) for your order to be processed. After processing, delivery can take between 5 and 30 business days.
I’ve never purchased from this site before. Is it safe?
We are privileged to use highly advanced online security systems, protocols, and hosting, just like those used by major brands such as Budweiser, Red Bull, Kylie Cosmetics, and Tesla Motors. When you make a payment, we do not have access to your credit card details. Payments are made through a trusted provider specializing in secure online payments.
Are you accessible? I’m worried about not being able to contact you after purchasing.
Yes, we are. Our website provides well-documented information regarding all processes related to purchasing and delivery. Additionally, we have a dedicated support team available to respond to your queries within 48 business hours.
RETURNS
How do I return an item?
If you wish to return an item, please contact us within 5 days of receiving your order. Provide your order number and the reason for your return. Our customer service team will review the request and approve it if it complies with our policy. For return instructions, please refer to our Return Policy. All returned items must be in their original condition with packaging intact.
Will the shipping for my return be covered?
All return shipping fees and other miscellaneous charges are the responsibility of the customer.
What if the items I received are incorrect or damaged?
Please contact us within 5 days of receiving your order if you received incorrect, missing, or defective merchandise. Include your order number, photos of the items, and all references related to receiving your package. We will do our best to resolve your issue as soon as possible.
How long does the return process take?
Return processing may take up to 14-21 business days from the day we receive your return. We will send you an email to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original payment method. If you paid with a credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days after receiving the returned item or cancellation request. Please contact the card-issuing bank for questions about when the credit will appear in your account. If you haven’t received a credit for your return yet, here’s what you should do: Contact your bank or credit card company. It may take some time before your refund is posted to your account.