Return and Refund Policy
OBS:.
We do not accept returns on personalised products such as those with embroidered names, initials, etc.
5 Business Days Return Policy:
You have 5 business days after receiving your item to request a return - Product non-embroidered.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You will also need the receipt or proof of purchase.
To start a return, you can contact us at cristinaartseembroidery@yahoo.com.
Please note that all return shipping costs are the responsibility of the customer.
If for any reason you wish to return the product, please contact us first; we will not accept returned items without a prior return request.
You can always contact us with any questions about returns at cristinaartseembroidery@yahoo.com.
Damages and Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
**Exceptions / Non-returnable Items:**
Certain types of items cannot be returned, such as custom products (like special orders or personalised items) and personal care products (like embroidered names).
Unfortunately, we cannot accept returns on sale items or gift cards.
**Exchanges:**
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. excerpts embroidered customised.
**Refunds:**
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 15 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If more than 21 business days have passed since we approved your return, please contact us at cristinaartseembroidery@yahoo.com.